General Payment Info

*Important payment processing information.

 

Customer Portal

To access your Customer Portal account, click the button below:

Customer Portal

To access your account, you will need your:

1. Loan Account Number

2. 5-digit Mailing Address Zip Code

3. Either your email address or mobile phone number

If you have more than one loan with Ovation, you will need to login to each Loan Account separately.  You cannot link your accounts to a single login.

Payments made online will be assessed fees by PayNearMe, our online payment vendor, as follows:

  • One-Time Debit Card: $5.99 per transaction
  • Recurring Debit Card: $4.99 per transaction
  • One-Time ACH (e-Check): $5.99 per transaction
  • Recurring ACH (e-Check): $0.00 per transaction 
  • PayPal: $6.99 per transaction
  • Venmo: $6.99 per transaction
  • Cash App: $6.99 per transaction
  • Payments Made at Retail Locations (cash): $5.99 per transaction 

Pre-paid cards or credit cards cannot be used.

 

We offer several ways for you to make your payment. Please note that our online payment vendor, PayNearMe, assesses the following convenience fees depending on the payment method chosen. Ovation does not receive any portion of these fees.

  • One-Time Debit Card: $5.99 per transaction
  • Recurring Debit Card: $4.99 per transaction
  • One-Time ACH (e-Check): $5.99 per transaction
  • Recurring ACH (e-Check): $0.00 per transaction 
  • PayPal: $6.99 per transaction
  • Venmo: $6.99 per transaction
  • Cash App: $6.99 per transaction
  • Payments Made at Retail Locations (cash): $5.99 per transaction

Pre-paid cards or credit cards cannot be used.

 

Payment-Options

Payment Online

Payments can be made online through the Customer Portal. Click here to access the Customer Portal.

Automatic Payments

Your account can be set up on Recurring ACH.  Recurring ACH payments are payments you instruct us to automatically process through your bank account at a regularly scheduled time.  Recurring ACH payments set up online or by the Servicing Team are a FREE service!  To do so, you can login to your portal account to set up recurring ACH or download our ACH Form and return to us by email at CustomerService@ovationservicing.com. 

You can also return it to us:

By mail:

Ovation Services
c/o Servicing Department
PO Box 161472
Atlanta, GA  30321

Call 866-991-8259 if you need assistance.

Payment by Phone

Customers may make payments by phone using our automated system by calling 737-265-5838. When using the automated phone system, you will enter your alphanumeric loan account number into the phone by replacing any letters with the “*” symbol. For example:

Loan number A12345 would be entered as *12345.

Through the automated phone system, you may make a one-time payment. The payment options through the automated phone system incur a $5.99 convenience fee per transaction assessed by our third-party payment vendor, PayNearMe.

Call our servicing team at 866-991-8259 Monday through Friday from 8:00am to 6:00pm for assistance.

Payment by Mail

When mailing a payment, include a copy of your Account Statement. Be sure to include your Account Number in the memo section of your check or money order. This will ensure prompt application of your payment to your account. Payments should be mailed to the address as printed on your Account Statement. Payments made by check or money order do not incur any additional fees. 

 

Loan Payoff Request

Welcome to our Loan Payoff Request service. For your security, please note that, by law, we can only provide loan information, including details on full or partial payoffs, to our authorized borrowers.

If you are not currently our authorized borrower but require a payoff, please be advised that you must obtain authorization from our authorized borrower. To initiate this process, kindly have the authorized borrower complete and submit a payoff authorization request to our loan servicing department.

Please be advised:Processing time for payoffs statements is up to seven business days, and payoffs will not be processed without proper authorization.We appreciate your patience during this period.

For your first payoff request, no fee will be assessed. However, following the initial request, we reserve the right to charge a $10 fee for each additional payoff quote requested.

Thank you for your understanding and cooperation in adhering to our authorization process.

 

Release of Liens

We ask that our customers allow four to six weeks for the release of lien to be prepared and recorded. County Clerk offices that do not offer online e-recording functionality may take longer. A copy of the recorded release of lien will be mailed to you upon completion.

 

Payment Questions

Q: When are late fees assessed?
A: Late fees are assessed once your late fee grace period has expired. You can find your grace period outlined in the terms of your loan documents. Your Account Statement also lists the date the late fee will be assessed for that particular month.

Q: Are partial payments allowed?
A: Yes, they are allowed. However, if a partial payment is received, the funds are placed in a reserve account and are not applied until the sum of the reserve equals a full payment. If your full payment is not made prior to the late fee grace period expiration timeframe, then your account will be assessed a late fee.

Q: Am I able to pay more than my regular payment amount and pay the loan off early?
A: Yes. While you are only required to make your regular monthly payment, you can pay more than that minimum amount if you choose to do so. If your loan is current, any additional amounts paid will be applied to principal resulting in your loan paying off ahead of schedule.