General Payment Info
*Important payment processing information.
Heartland Payment Systems (“Heartland”) is a third-party payment processing company that charges a fee for all transactions they process on our behalf. Heartland adds a 3% fee to all credit and debit card transactions they process. If you make a one-time ACH or e-check transaction through Heartland, they will add a $0.75 fee to that payment. Any fee that Heartland charges for payment processing will appear as a separate transaction on your credit card or bank account, as applicable. If you are making a payment through Heartland, please be sure that you have enough money in your account to make your payment plus Heartland’s processing fee. Ovation Services receives no portion of the Heartland fee.
The following payment methods may be used to make a payment on your loan without any additional processing fee: Check, money order, or a recurring (auto-draft) ACH set up directly with Ovation Services.
Please allow 2-3 business days for a payment to be processed and reflected on your loan. We do accept payments less than your regular monthly amount, but any payment less than a full monthly payment may not advance the due date of your next payment, so late fees and other charges may occur.
Payment by mail – All mailed payments should include the return payment slip at the bottom of your monthly statement. Also, include your loan number on the check or money order to help ensure proper posting of your payment. Please mail all payments to the P.O. Box listed on your statement.
Payment online – If you would like to make a payment online, please . You will need to acknowledge the payment processing fee disclosure, then you will be routed to the secure Heartland payment page. You will need to have your loan number and authorization code to access you loan online and complete a payment.
Payment by phone – You may call our Customer Service department at 1-866-991-8259 to make a payment by credit card, debit card or ACH (e-check) via your checking or savings account. *See above for important payment processing fee information as these one-time payments may be processed by Heartland.